Privacy Policy

1. Our commitment to privacy

The privacy of our customers is of utmost importance to Muktanand Pty Limited trading as Low Cost Rental.

This Privacy Policy sets out how we manage personal information across our business. It also applies to your use of any Our website, your dealings with Low Cost Rental as a customer your dealings with any Low Cost Rental franchisee in Australia and any third party information which may be collected by us.

Low Cost Rental may update this Privacy Policy from time to time. The most current version will always be located on our website and is also available by contacting our Privacy Officer on (02) 97976778 or by email to LCRsydney@yahoo.com or at the address detailed below.

2. Types of personal information we collect and hold

The types of personal information we collect and hold will vary depending on your dealings with Low Cost Rental and the products, services and benefits we (or our agents, contractors and third parties) provide to you, or a request or inquiry you make in relation to such products, benefits and services.
This information may include any or all of the following:

  • name, address(es), telephone number(s) and other contact details;
  • electronic address(es);
  • date of birth and age;
  • gender;
  • credit card details;
  • details of your membership to any loyalty or affiliate program (for example, Blue Chip membership);
  • vehicle details including registration, model and colour (if you ask us to sign you up for NRMA membership);
  • driver’s license number and/or passport number and, upon our request, a copy of your driver’s license or passport;
  • transaction details relating to your use of our products, services or other benefits;
  • your social media preferences; and
  • any preferences you tell us about or any other information that you provide.
  • We may collect and hold sensitive information, such as the fact that you are disabled, to allow us to provide our services more effectively to you but only if you provide express consent at the time it is provided.

Please see the Direct Marketing section of this policy for more examples of the kinds of personal information we collect

3. Website cookies and digital services

We collect and hold such information for statistical and maintenance purposes that enables us to continually evaluate our website performance. Some parts of our websites also use “cookies”. A “cookie” is a small text file that is placed on your computer’s hard drive by a web page server. Cookies store information about the use of our website and are used to identify new or previous visitors to the website and what pages have been accessed. Most web browsers are set to accept cookies, but this function can usually be disabled if you wish. Please note that if you do disable this, not all functionality on our websites will be available to you.

We also use Google Analytics features (including Google Remarketing, Google Display Network Impressions Reporting, the Double Click Campaign Manager and Google Analytics Demographics and Interest Reporting) on our website, which uses both first party and third party cookies to record standard internet traffic information. We, and some third parties (including Google), also use the information to optimise ad selection for groups of individuals based on age, gender, interests and past visits to our site.  The cookies allow us and other third parties (including Google) to evaluate your interactions with ad services on our site and serve targeted advertising on sites across the Internet.  We have enabled Google Analytics for Display Advertising which allows Google and other third parties to advertise to you on our site and across the Internet.

We also use (along with third parties including Google) first party cookies (such as Google Analytic cookies) and third party cookies (such as the DoubleClick cookie) to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website. In addition, we may use data from Google’s Interest-based advertising or third party audience data (such as age, gender, and interests) with Google Analytics to help us understand how user activity varies based on these factors.

By using Google Ads Settings (www.google.com/settings/ads), you can opt out of these features at any time and customise your Google Display Network Ads. Alternatively, you can opt out of a third party’s vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page (see http://www.networkadvertising.org/choices/#completed).

Importantly, we do not combine the anonymous information collected through Google Analytics with personally identifiable information.

In addition to Google Analytics, we use a range of web analytics tools (such as web beacons) to help us understand consumer behaviour and use of our website.  In particular, these tools enable us to deliver cookies, count visits and understand usage and campaign effectiveness.  This data helps us to stay connected and relevant to our customers.

If you do not wish to receive any cookies you may set your browser to refuse cookies. However, this will mean that we will not be able to personalise your website each time you visit.

4. Why we collect and hold personal information

Generally, we collect, hold and use personal information about our customers to provide them with a range of products, services and benefits. This includes, collecting and using your personal information to complete your rental booking; to provide you services in connection with your rental; for example navigation assistance or an E-Toll Tag, to provide you customer service assistance and to process fees and charges connected to your rental account.

We also collect personal information to assist in identifying ways in which we can serve you better, such as providing our products and services to you more effectively and to provide you with services in connection with the Low Cost Rental loyalty program and similar services. We also collect and use your personal information to assist our internal administration and operations including accounting, risk management, record keeping, archiving, systems development and testing, and staff training.

Some of the information we collect is for the purpose of improving our interaction with customers, suppliers, business partners and contractors and their involvement with Low Cost Rental. We collect personal information about third parties, including family members, for purposes in relation to your and their dealings (either directly or indirectly) with Low Cost Rental.

Customers who provide personal information about a third party individual need to ensure that those persons are aware of this Privacy Policy, understand it and agree to accept it. If that individual does not have the capacity to understand and agree to these terms, Low Cost Rental requires a parent or guardian to give the assurances set out in this paragraph.

5. How we collect information

Generally, we collect personal information directly from you, such as when you make a reservation or request a product or service, in the course of providing you with that product or service, or when you have other dealings with us. For example, we may collect your personal information from our rental locations or through our in-vehicle technology.

We may collect and update that information over the phone, over the Internet, in person (when you visit us at a Low Cost Rental office), when you write to us or if you participate in our marketing campaigns. We may also collect personal information through third parties such as:

  • our related companies
  • affiliated interstate motorists’ clubs;
  • our business partners who provide customer or loyalty  benefits;
  • our service providers;
  • Insurance Australia Limited* (trading as NRMA Insurance) and its related entities;
  • Low Cost Rental franchisees throughout Australia;
  • data washing organisations and postal service providers, including Australia Post.
6. Storage and protection of personal information

We store personal information in a combination of secure computer storage facilities and paper-based files and other records. In so doing, we have taken numerous steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure.

Additionally we take reasonable steps to destroy or permanently de-identify personal information when we no longer need it. We impose strict requirements of security and confidentiality on all third parties as to how they store, handle and deal with your personal information.

7. How we use and disclose personal information

We may use and disclose your personal information for a variety of purposes in connection with servicing you as a customer of Low Cost Rental and in relation to our business operations. These include:

  • processing and administering your dealings with us as a customer, supplier or contractor;
  • processing and administering your dealings with us as a part of a loyalty program with one of our business partners;
  • providing you with the products and services you have requested from us;
  • developing processes, products, services and benefits to better meet your needs; and
  • disclosing your information for use by relevant parties in connection with our services, such as to Low Cost Rental franchisees and to the Roads & Maritime Services and E-Toll in relation to your use of an E-Toll Tag.

We may also use your personal information to offer or provide you with loyalty benefits, discounts or other information about such schemes that may be operated by us or third parties. This includes:

  • providing your personal information to companies in the NRMA Group, to Low Cost Rental franchisees and to our other business partners, to give you information and offers about products and services offered by us or these companies;
  • obtaining details about how you acquire and use our products, services and benefits; and
  • rewarding customers for utilising our products and services through mechanisms such as discounts, special pricing offers and prizes.
  • We may provide your personal information to our agents, franchisees, contractors, business partners or related companies for the purposes of, or in connection, with the supply of products and services to you and for the same purposes above.
8. Direct marketing

We collect personal information so that we can provide our customers with useful and relevant information about our products and services. Generally, we collect this information directly from you.  In some circumstances, however, we may collect personal information from third parties, including from our service providers and social media platforms such as Facebook.  We use the information we, or our service providers, collect to assist us to determine how we can best engage with our customers about our products and services. To this end, we, or our service providers, may collect information about your social media preferences and activities so that we can engage with our customers on social media sites.  We may also collect certain demographic information and behavioural information from social media platforms to better serve consumers with more targeted advertising.  If we do not collect this information in the ways described above, we may not be able to let you know about our products and services in the most effective way.

We may use and disclose the information we collect for the purpose of providing you with tailored marketing communications about our goods and services, or to conduct market research.  Typically, we send these communications to your email address or mailing address. Occasionally, we may also send marketing communications to your social media accounts, including, for example, your Facebook account.

We may also disclose your personal information to companies in the NRMA Group, to our other business partners, our service providers and Insurance Australia Limited* (trading as NRMA Insurance) and its related entities, to give you information and offers about products and services offered by us or these companies.

9. Opting Out of Direct Marketing

If you do not wish to receive direct marketing information from Low Cost Rental, please use the contact details below to opt-out or use the unsubscribe feature on our electronic marketing communications. Please note that if you make such a request:

we may still need to use your personal information to provide you with the services and products you have requested as a customer; and

it may not be possible for us to immediately action a request to cease receiving any or all direct marketing material. However, we will respond to such requests as soon as practicable and will make all reasonable efforts to promptly action your request to opt out of receiving future direct marketing material.

We will not sell or rent your personal information without your consent. We may disclose your personal information where we are required or authorised by law to disclose your personal information or for any purposes connected to a fraud, crime prevention or impropriety investigation.

10. Overseas disclosure of personal information

Low Cost Rental is likely to disclose some of your personal information, for the purposes described above, to organisations outside Australia including New Zealand, the Philippines, the United Kingdom and the United States of America and India.

Personal information provided to organisations in the Philippines and the United States of America may not have the same protection as set out in this privacy policy and the Australian Privacy Principles, and Low Cost Rental may not take any steps to ensure such protection.

11. Access to, and correction of, personal information

We will take reasonable steps to make sure that the personal information we collect, hold, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact us on (02) 97976778 or LCRsydney@yahoo.com to update your details.

Following a request, we will provide you with a copy of any personal information which we hold about you in accordance with our obligations under the Privacy Act. We may charge a fee for retrieving this information, in which case we will inform you of the fee in advance of providing the information.

In the first instance, we will ask you to provide some of identification, such as your driver’s licence, to ensure that you have the right to access the information

12. Making a complaint

If you wish to complain about our handling of your personal information, please send a written complaint to the Privacy Officer in the first instance by using the contact details below.  We undertake to promptly acknowledge and investigate any complaint about the way we manage personal information. If you are dissatisfied with the outcome of our investigation, you may take your privacy complaint to the Office of the Australian Information Commissioner (OAIC). For information in making a complaint to the OAIC, please visit the OAIC’s website http://www.oaic.gov.au/privacy.making-a-privacy-complaint, or phone 1300 363 992.

Some vehicles come equipped with a global positioning system (GPS) or similar type tracking device that may also collect information about the vehicle. To learn about vehicle data we collect, scroll down to read about Vehicle Data.

If you have an accident, or suffer any loss, theft or damage to the vehicle during your rental or suffer any mechanical failure, we will collect information regarding such incident including your report of the incident and any police or other third party report including details of those involved, together with the nature of any personal injuries and/or damage to the vehicle and optional extras. We will use this information to perform our contract with you (for example, the vehicle rental agreement and/or the terms of any optional extra like insurance); for our legitimate business interests (for example, in recovering the costs of any loss or damage caused to the vehicle); for complying with any legal obligation on us (for example, making any required notification of the incident to appropriate authorities); and establishing, exercising or defending legal claims arising as a result of such incident.

During your rental we will collect where and when you rented the vehicle, where and when you returned the vehicle, insurance preferences, fuel consumption, mileage, accident history and other information related to the vehicle and your use of it. This information is required in order to provide you with the services you requested under the rental contract or for our legitimate business interests (for example to monitor the usage of our vehicle fleet).

In addition to the purposes listed above, we use this information to better understand our customers and provide you with relevant offers.

We will also collect information about any speeding, parking, toll or other traffic-related fines that you incur or any traffic offences that you commit during your rental where these are provided to us by any law enforcement agency. We will use this information to deal with such fine or offence in accordance with the terms of your vehicle rental agreement with us.

Where you inform us that you have a medical disability that requires an adapted vehicle or other driver aid we will use that information in order to provide you with the service you requested and where you have given your explicit consent to us using that information.

When you call us (from any phone), we may record or monitor the call for quality control, training or similar purposes.

We will only use this information for the specific reason for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact our customer service at the details set out in the Data Controllers & Contact Details By Country section below.

FREQUENT RENTER PROGRAMMES

If you decide to join our frequent renter programme such as Low Cost Rental Fastbreak we will collect and retain your name, contact details, drivers licence details, and date of birth to create an account for you in accordance with the terms and conditions of the programme.

We will use this information, along with information relating to your historic and future rentals, to allow you to take the benefits of membership of the programme, including fast-track service at our rental counters, the ability to self-service elements of the rental through our App, and to provide you with further benefits to which you are entitled under the programme such as free upgrades and free rentals.

We also use this information to tailor the communications we may send to you and/or the promotions we may offer to you as a member of the programme from time to time.

We will also use this information for our internal analysis of how our customers use our services and to improve how we provide our services.

INSURANCE PRODUCTS

If you have requested any of the insurance products that we offer during your rental, such as Personal Accident Insurance or Personal Effects Insurance, we will pass your personal information to the insurer that is underwriting that product in connection with you entering into a contract with that insurer for that product. The name of the insurer will be made available to you when you are requesting the relevant product.

In the event that you make any claim under one of these insurance products, your personal information relating to the claim will be provided to the insurer and any appointed claims handler. We do this to fulfil the terms of our agreement with you and to establish, exercise or defend any associated legal claims.

The use of your personal information by that insurer will be subject to the terms of that insurer’s privacy notice.

VEHICLE DATA

Some vehicles you rent from LOW COST RENTAL have been manufactured or equipped with on-board devices so as to be connected to the internet (connected car) which allow us to send commands to and receive certain information from the vehicle, including geolocation data from a global positioning system (GPS). If you rent a connected car from us your personal information will be processed in accordance with this Notice and any applicable Connected Cars Privacy Addendum included in the General Conditions of Rental (or such other notice regarding connected cars as we may provide to you in the future).

PHOTOS & VIDEO

LOW COST RENTAL rental locations may be equipped with video security surveillance systems as well as cameras that may record as our vehicles depart/enter our lots and these cameras may take images or photos of you, authorised drivers and passengers.

We may take an image or photo of you and scan your drivers licence, passport or other identity document to confirm information you provided LOW COST RENTAL.

ONLINE DATA

When you download, visit and use our websites and/or Apps, LOW COST RENTAL automatically collects technical information. This section tells you more about what technical information we collect and why we collect it.

IP Addresses & other information collected automatically: We may collect your IP address when you visit our websites to help us diagnose problems with our main computers, for system administration, to report aggregated information to our business partners, and to audit the use of our website. We do not normally link IP addresses to anything personally identifiable. In select circumstances, we may use IP addresses to help us identify you when we feel it is necessary to enforce compliance with our Website Terms and Conditions or to protect our service, site, users or others. We may also collect your browser type, Internet Service Provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/ or clickstream data to analyse trends in the aggregate and administer the site or to provide you with relevant offers.

Session Replay: When you visit our website, we will sometimes also record information about your browsing session on the site, including which pages you visited and any forms on the website that you completed. We review this information to identify any technical issues in the operation of our sites and to improve the user interface of our sites. We use a third party to help us with this service and this information will be passed to that third party for this purpose but this information is not disclosed to any other third party.

Cookies & other similar technologies: We may send cookies (pieces of programming) to your computer when you visit our websites at  www.Low Cost Rental.com.au. Cookies can be stored on your shared drive or other storage device (persistent cookies) or in memory (session cookies). Cookies enable us to enhance the web offerings to you and to optimise your online experience. We may, in some circumstances, collect your personal information with our cookies or match them to your identity. Persistent cookies identify pages accessed and provide personalised features, for example, choosing which page you would like to make your start page. They are used to help us develop the design and layout of the web site, improve applications, measure their effectiveness and to understand your personal preferences. Session cookies are used for security purposes as part of our customer identification process. These cookies allow you to be recognised once you have logged in and provide you with the confidential access to your rental records. We may also allow third parties (such as Google Analytics) to collect statistical data from our sites using their persistent cookies.

Mobile Analytics: When you download and use our Apps, we use mobile analytics software to help us better understand the functionality of our App on your mobile device. Our analytics may record how often you use the App, how you use the App, aggregated usage, performance data and where you downloaded the App from. To read more about how we use information for research please see the Analytics section.

Mobile GPS and Push Notifications: If you let us, when you use our Apps we may collect location markers using the GPS in your device. Knowing approximately where you are helps the App provide you better service, such as finding the nearest rental location near you. This also helps us send you push notifications or other communications based on your location (for example, nearby special offers) and for providing certain services such as arrival and return notifications, providing information about vehicle location, available upgrades, etc. We will only share this information with our mapping provider for the purpose of providing you our services. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information. If you change your mind about sharing your location or receiving push notifications from the App, adjust the settings of your mobile device to turn off transmission of geolocation data or to stop transmission of push notifications at any time. Just remember if you do turn these features off, you will not receive information tailored to your location or special locations-based offers.

ONLINE ADVERTISING

LOW COST RENTAL uses third-parties to provide online or electronic ads on our behalf and on behalf of our partners. These third parties use data about your visits to our websites and Apps usage to send you customised ads that may be of interest to you. This information is collected using cookies, scripts, pixel tags, etags, web beacons and other similar technologies by LOW COST RENTAL and our third-party advertising partners in accordance with our Cookie Policy. Our third-party advertising partners may be located overseas and process data in countries including Singapore and the United States of America.

MARKETING

LOW COST RENTAL may share personal information with third parties (as detailed in the Information Sharing section) to help us with marketing and promotional projects, such as managing our social media pages, running contests, sweepstakes and other promotions, or sending marketing communications.

We will only use your personal information to send you marketing where you have given us your consent to receive marketing or we are otherwise permitted by applicable law to do so. This marketing will be sent to you either electronically or to your postal address.

Don’t want to receive promotional and marketing post, emails and text messages from LOW COST RENTAL and our partners? No problem! You can withdraw your consent to direct marketing or tell us you do not want to receive such marketing at any time. See the Your Choices section to find out how.

ANALYTICS

We use analytic software, such as Adobe Analytics, Google Analytics and others, to help us to better understand the functionality of our software on our websites and Apps on your device. These software tools record technical information including about your device together with usage information such as how often you use our website or App, which features you use or don’t use in the website App or which pages you visit on the website, aggregated usage, performance data, where the App was downloaded from and information about your visit to the site, including details of some of the URL clickstream to, through and from our website. Further information about these tools is set out in our Cookie Policy.

Want to learn about all what happens when you visit our websites or use our Apps? Learn more under the Online Data section.

CHILDREN

LOW COST RENTAL’s websites, Apps and services are not for children under the age of 16. This includes any links to other websites that we provide for your convenience. We don’t knowingly collect personal information from children for any reason. If you think LOW COST RENTAL has received personal information of your child or another minor, please contact our Data Protection Officer at the address set out in the Data Controllers & Contact Details By Country section.

INFORMATION SHARING

LOW COST RENTAL may use and share your personal information and vehicle data to affiliated and non-affiliated organisations as follows:

 

Third party recipient Purpose of disclosure Legal Basis for Processing
Independent licensees / franchisees and network providers in order to perform our contract with you and to understand how you use our services and to improve our business
  • Make and confirm your rental reservation;
  • Provide our rewards program and update partner points and rewards;
  • Connect with your corporate and commercial accounts;
  • Assist with navigation assistance or itinerary planning;
  • Provide customer assistance;
  • Resolve toll, traffic or parking violations;
  • Processing any claims relating to accidents and/or injuries;
  • Providing roadside assistance services;
  • To protect or defend the rights or well-being of us, our employees, customers or others;
  • Verify safe driver criteria for qualified drivers
  • Performance of Contract;
  • Legitimate Interests;
  • Legal obligation;
  • Consent; or
  • LOW COST RENTAL may disclose personal information for other purposes permitted under the Australian or New Zealand Privacy Principles
Travel agents in order to perform our contract with you when you use a travel agent and to understand how you use our services and to improve our business
  • Make and confirm your rental reservation;
  • Process payments and refunds;
  • Assist with navigation assistance or itinerary planning;
  • Provide customer assistance;
  • Providing roadside assistance services;
    To protect or defend the rights or well-being of us, our employees, customers or others
  • Performance of Contract;
  • Legitimate Interests; or
    LOW COST RENTAL may disclose personal information for other purposes permitted under the Australian or New Zealand Privacy Principles
Your employer or organisation in order to provide you with benefits of a corporate or association program and to understand how you use our services and to improve our business
  • Verify drivers licences or other government identification.
  • Verify eligibility to use designated account and discount codes;
    Connect with your corporate and commercial accounts
  • Performance of Contract;
  • Legitimate interests; or
    LOW COST RENTAL may disclose personal information for other purposes permitted under the Australian or New Zealand Privacy Principles
Brokers in order to perform our contract with you when you book a rental through their service and to protect our business from fraud and bad debts
  • Make and confirm your rental reservation;
  • Process payments and refunds;
  • Provide customer assistance;
  • Handle debt collection;
    Fraud check
  • Legitimate Interests; or
    LOW COST RENTAL may disclose personal information for other purposes permitted under the Australian or New Zealand Privacy Principles
Booking engines in order to perform our contract with you when you use a booking engine and to understand how you use our services and to improve our business
  • Make and confirm your rental reservation.
  • Verify eligibility to use designated account and discount codes;
  • Process payments and refunds;
    To protect or defend the rights or well-being of us, our employees, customers or others
  • Performance of Contract;
  • Legitimate Interests; or
    LOW COST RENTAL may disclose personal information for other purposes permitted under the Australian or New Zealand Privacy Principles.
Credit card issuers in order to obtain payment from you
  • Process payments and refunds;
  • Fraud check;
    Handle debt collection.
  • Performance of Contract;
  • Legitimate Interests; or
    LOW COST RENTAL may disclose personal information for other purposes permitted under the Australian or New Zealand Privacy Principles
Corporate account manager in order to provide you with benefits of a corporate or association program and to understand how you use our services and to improve our business If you are renting with a corporate, membership or other similar commercial entity account, we may share personal information with the organisation that manages the account for their own purposes. We recommend you review their privacy policy to learn more about their privacy practices.
  • Performance of Contract;
  • Legitimate interests; or
    LOW COST RENTAL may disclose personal information for other purposes permitted under the Australian or New Zealand Privacy Principles
Marketing agent in order to provide you with benefits of a corporate or may disclose personal information for other purposes permitted under the Australian or New Zealand Privacy Principles.
  • Provide our rewards program and update partner points and rewards;
    To protect or defend the may disclose personal information for other purposes permitted under the Australian or New Zealand Privacy Principles
  • Performance of Contract; Legitimate Interests; or
    LOW COST RENTALmay disclose personal information for other purposes permitted under the Australian or New Zealand Privacy Principles
IT service providers including IT platform providers and website analytics service providers in order to perform our contract with you and to understand how you use our services and to improve our business
  • Support our IT systems and infrastructure;
  • Provide maintenance services for our IT systems and infrastructure;
  • Provision of data hosting and other data processing services;
    Provide analytics services relating to your use of our website to identify any technical or user interface issues and/or improvements in connection with the website
  • Legitimate interests; or
    LOW COST RENTAL may disclose personal information for other purposes permitted under the Australian or New Zealand Privacy Principles
Government, regulatory and law enforcement agencies in order to meet our legal obligations
  • To verify your driver’s licence and ensure you meet our safe driver criteria;
  • As requested by these agencies if the disclosure is required or permitted by law;
  • To take action regarding illegal activities, traffic offences or violations of terms of service;
  • If we have a good faith belief that there is an emergency that poses a threat to the safety of you or another person; and
    As otherwise required or permitted by law
  • Legal requirement;
  • Legitimate interests; or
    LOW COST RENTAL may disclose personal information for other purposes permitted under the Australian or New Zealand Privacy Principles
Insurance companies and claims handlers in respect of any insurance product or coverages you purchase in connection with your rental
  • Provide and service the insurance product or coverages you have requested;
    Manage any claims that may be made under the relevant insurance policy
  • Performance of contract;
  • Legitimate interests; or
    LOW COST RENTAL may disclose personal information for other purposes permitted under the Australian or New Zealand Privacy Principles

 

We may also transfer or assign your personal information to third parties as a result of, or in connection with a sale, merger, consolidation, change in control, transfer of assets, bankruptcy, reorganisation, or liquidation. Or if we are involved in defending a legal claim, information about you that is relevant to such claim may be disclosed to third parties as a result of, or in connection with, associated legal proceedings.

We may, in accordance with the Marketing section, share your information with business and promotional partners (where you have provided your consent to such information sharing) in order to send you information about products and services you may like. If you decide you no longer want to receive such promotional and marketing messages, please read the Your Choices section to find out how you can opt-out.

SAFEGUARDS

The security of your personal information is important to us. We take reasonable steps to make sure your information is protected from unauthorised use, access, disclosure, alteration, destruction or loss. For financial or payment information, we use firewalls and Transport Layer Security (TLS) encryption. We take security extremely seriously but as no system is 100% secure, we can’t completely guarantee the protection of your personal information, any more than any other organisation can.

We do not ask for financial or payment information, such as your credit card number, passcode, account number or pin number, in an e-mail, text or any other communication that we send to you. Please always check that any website on which you are asked for financial or payment information in relation to our rentals or services is operated by LOW COST RENTAL or its affiliates. If you do receive a suspicious request, do not provide your information and report it by contacting one our customer service representatives as set out in the Data Controllers & Contact Details By Country section.

You are responsible for keeping your account passcode, membership numbers and pin numbers safe and secure. Don’t share those with anyone. If there is an unauthorised use or any other breach of security involving your information, you must notify us at the customer service contact information below as soon as possible.

INFORMATION RETENTION

LOW COST RENTAL keeps your personal information for no longer than is reasonably necessary or required by law. How long we keep it depends very much on the type of information and purpose.

The criteria we use to determine the retention period for certain categories of data is as follows:

  • the length of time that you are a member of our frequent renter programme or any other loyalty scheme that we operate or a member of any corporate programme;
  • how frequently you rent with us or when you most recent rental occurred;
  • whether there are contractual or legal obligations that exist that require us to retain the data for period of time;
  • whether there is any ongoing legal claim that relates to any rental you have made with us, or that is otherwise related to your relationship with us;
  • whether any applicable law, statute, or regulation allows for a specific retention period;
  • whether the personal information is considered to be a special category of personal information, in which case a shorter retention period generally would be applied; and
  • what the expectation for retention was at the time the data was provided to us.
INTERNATIONAL TRANSFERS
Rentals

As we offer the ability to rent vehicles and benefit from our services in many locations globally, we will transfer your personal information to our affiliates, independent licensees and travel agents in these locations for the purposes of fulfilling your rental request and/or entering into a rental agreement or providing you with services and other offers. The exact location of where your personal information will be transferred depends on the location of your rental. A list of these locations on our website at www.lowcostrental.com.au

Many of the countries to which your personal information may be transferred for these purposes that are located outside Australia or New Zealand do not benefit from an adequacy decision issued by the EU Commission regarding protection afforded to personal information in that country. Details of these specific countries can be found here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en.

These transfers are made either as they are necessary for the performance of a contract to which you will be a party, or for pre-contractual measures. Alternatively, adequacy of data protection is ensured by standard data protection clauses that we have in place with the relevant recipient. A copy of these standard data protection clauses may be requested via our Data Protection Officer at the address set out in the Data Controllers & Contact Details.

Business operations

In addition, the information we collect from you may be transferred to, and stored by, IT vendors who operate on our behalf. In particular, these include our booking engine hosting provider that is located in the United States. We also transfer information to a number of providers of business application – such as CRM and marketing applications – as well marketing service providers. These providers are primarily located in the United States.

Adequacy of data protection is instead ensured by standard data protection clauses we have in place with that third party. A copy may be requested via our Data Protection Officer at the address set out in the Data Controllers & Contact Details.

Given the global nature of our business, we also transfer information within the group companies of Avis Low Cost Rental Group, Inc as for certain activities the group uses shared IT functions. Transfers from within Australia or New Zealand for these purposes are primarily made to the United States, although transfers may be made to other countries as well. Adequacy of data protection is instead ensured by standard data protection clauses we have in place with the recipient. A copy may be requested via our Data Protection Officer at the address set out in the Data Controllers & Contact Details.

YOUR PRIVACY RIGHTS

You may have – in accordance with applicable data protection laws – the following rights when it comes to our handling of your personal information:

  • Right of access – you may have the right to request a copy of the personal information we have about you and to request supporting information explaining how the personal information is used.
  • Right of rectification– you may have the right to request that we rectify inaccurate personal information about you.
  • Right to withdraw consent – where we process your personal information based on consent (including direct marketing consents), you have the right to withdraw consent at any time. However, this will not affect the lawfulness of the processing based on consent before its withdrawal. Furthermore, even in case of a withdrawal we may continue to use your personal information as permitted or required by law.
Right to complain:

If you feel that we have not respected your privacy or that we have conducted ourselves inconsistently with this Privacy Notice, please contact our Data Protection Officer in any of the ways set out in the Data Controllers and Contact Details by Country section and advise us as soon as possible. We will investigate your queries and privacy complaints within a reasonable period of time depending on the complexity of the complaint.

It would assist us to respond to your complaint promptly if it is made in writing. Please detail information relevant to your complaint.

WE WILL NOTIFY YOU OF THE OUTCOME OF OUR INVESTIGATION.
Contacting us

If you have any questions about this Privacy Policy, if you wish to update information we hold about you or if you wish to make a complaint about the way we manage personal information, please write to:

The Manager
1/175 Reservoir Rd
Blacktown NSW 2148